Helpful Information

Admission

The Registration area is located on the ground floor of the hospital. After you arrive, someone from Registration will meet with you to get the information necessary for your hospital stay. The information you give us will be used to accurately bill of your health insurance carrier. This information is kept strictly confidential.

To assist us in serving you, please have the following items available (as applicable);


  • Insurance Card(s)
  • Medicare Card/Medicaid Card
  • Driver's License
  • Social Security Number
  • Doctor's Orders (if available)
  • Authorization Document (HMO/PPO patients)
  • Precertification Document
  • Glasses, hearing aids, dentures, toiletries, and personal bedclothes, if you like.
  • A signed copy of your advance directive, if you have one. Infant car seat and clothes, if maternity patient.

Many insurance and managed care plans require precertification for payment of full benefits. If your plan requires precertification, please notify the registration personnel. Also, if your plan requires a referral form, please bring it with you. Patients are expected to pay their deductibles, co-payment or other applicable charges at time of admission. Payment may be made by cash, check, or credit cards.

Patients without insurance coverage will be expected to make a deposit upon admission. Programs are available for qualified applicants who are unable to meet their financial obligations. CHI St. Vincent staff can facilitate applications for Medicaid and can assist in developing a payment plan. Ask the Registration personnel for details.

Financial Assistance Application Form

Formulario para Solicitar Asistencia Financiera

Advance Directives/Living Wills

Advance Directives (Living Wills and Durable Power of Attorney for Healthcare) are legal documents which give guidance to your physicians and family about your healthcare treatments should you be unable to communicate your wishes.

As of December 1, 1991, a federal law requires every person beyond the age of 18 to declare whether he or she has an Advance Directive when being admitted into the hospital. You are not required to have one to receive medical treatment. The law is simply intended to inform you of your right to make your healthcare wishes known.

You can download a living will by clicking the link below:

Living Will Living Will (189 KB)

Helpful Phone Numbers

To call directly to a patients room

CHI St. Vincent Infirmary Medical Center
501-552- _ _ _ _ (+ room #)
For visitors seeking information call 501-552-5100

CHI St. Vincent Hot Springs
501-622-1_ _ _ (+ room #)
For visitors seeing information call 501-622-1000

CHI St. Vincent North
501-552-7_ _ _ (+ room #)
For visitors seeking information call 501-552-7100

CHI St. Vincent Morrilton
501-977-2 (+ room #)
For visitors seeking information call 501-977-2300

Admissions


CHI St. Vincent Infirmary Medical Center, 501-552-8105
CHI St. Vincent Hot Springs, 501-622-1077
CHI St. Vincent North, 501-552-7190
CHI St. Vincent Morrilton, 501-977-2415

Chaplaincy


CHI St. Vincent Infirmary Medical Center, 501-552-8111
CHI St. Vincent Hot Springs, 501-622-1034
CHI St. Vincent North, 501-552-7114
CHI St. Vincent Morrilton, 501-977-2300 (and page Chaplain on call)

Patient Information


CHI St. Vincent Infirmary Medical Center, 501-552-5100
CHI St. Vincent Hot Springs, 501-622-1000
CHI St. Vincent North, 501-552-7100
CHI St. Vincent Morrilton, 501-977-2300

Social Work


CHI St. Vincent Infirmary Medical Center, 501-552-3840
CHI St. Vincent Hot Springs, 501-622-1031
CHI St. Vincent North, 501-552-7286
CHI St. Vincent Morrilton, 501-977-2352

Volunteer

CHI St. Vincent Infirmary Medical Center, 501-552-3550
CHI St. Vincent Hot Springs, 501-622-1033
CHI St. Vincent North, 501- 552-7121
CHI St. Vincent Morrilton, 501-977-2426

Housekeeping

If you have comments about the housekeeping or linen service in your room, please contact your nurse.

Infirmary Visitation Information

Download the Infirmary Visitation Information Brochure by clicking the link below.

Patient Services - Infirmary Visitation Information Patient Services - Infirmary Visitation Information (1252 KB)

Interpreters

Interpreters for non-English speaking and hearing-impaired patients are available by contacting your nurse.

Living Will

With today's medical technology, the process of dying can be prolonged by what are often referred to as "artificial means." A Living Will can be used to let your healthcare team and family members know your feelings about using such means. The instructions in a Living Will are only used if you are permanently unconscious or terminally ill and unable to communicate.

A Durable Power of Attorney for Healthcare is a document in which you name a Healthcare Proxy. A Healthcare Proxy is a person you appoint to make your medical decisions if you are unable to make them for yourself. This person may make decisions that are not clearly stated in your Living Will. The proxy you appoint must be 18 years or older.

Your Advance Directive must be signed in the presence of two adult witnesses. If you have decided to appoint a proxy, fill out the optional proxy directive. Do not sign any-thing unless you fully understand the information. Once you have completed an Advance Directive, you should give copies to your attorney and family members. You can revoke your Advance Directive at any time simply by telling your physicians, nurses, witnesses or family members. Changes can be made by completing a new Advance Directive. All copies of the old directive should immediately be retrieved and destroyed.

If you would like to talk to someone about Advanced Directives, please contact your nurse, Chaplaincy services representative or social worker. Please remember an Advance Directive is a personal matter. However, we encourage you to discuss this with your family and personal physician before making any decisions.

You can download a living will by clicking below:

Living Will Living Will (189 KB)

Lost and Found

If you lose a personal item during your hospital stay, please notify your nurse immediately. If you notice an article missing after discharge, notify Safety & Security to initiate a lost and found search.

Mail Delivery

Mail is delivered to patient rooms once a day. Please be sure your friends and family know your room number and that they use your complete name. Mail should be addressed to:

(your name), (your room number)
CHI St. Vincent Infirmary Medical Center
Two St. Vincent Circle
Little Rock, AR 72205

or

(your name), (your room number)
CHI St. Vincent Hot Springs
300 Werner Street
Hot Springs, AR 71913

or

(your name), (your room number)
CHI St. Vincent Medical Center/North
2215 Wildwood Ave.
Sherwood, AR 72120

or

(your name), (your room number)
CHI St. Vincent Morrilton
4 Hospital Drive
Morrilton, AR 72110
Any out-going stamped mail can be dropped off at the nursing station.

Meals

Patient meals are delivered on the following schedule:

Breakfast 7:00 a.m
Lunch 11:00 a.m.

Spoken menus are given a few hours before the meal is actually served.

Choices are made available to the patient within their own diet prescription.

If you would like more information about your diet, please ask your nurse or dietician.

For menu information at CHI St. Vincent Hot Springs please call 501-622-2392. 

Medications

Unless your doctor has specified, it is best not to bring medication from home. If you do bring your medication, please give it to your nurse for storage in the pharmacy. Feel free to ask your physician or nurse any questions you may have about your medication.

Newspapers

Newspapers are available for sale in the front lobby, Monday through Friday at all hospitals. On weekends, newspapers can be purchased at the Information Desk.

Parking

Valet parking is available for outpatients, their families and visitors at the entrance to the Outpatient/Admission area at CHI St. Vincent Infirmary Medical Center for a nominal fee. Parking is available on the lower levels of the decks at CHI St. Vincent Infirmary Medical Center and CHI St. Vincent Doctor's Hospital. Parking at CHI St. Vincent Medical Center/North is adjacent to the building.

Should a scheduled outpatient become an inpatient, the patient family will need to move their vehicle from the Outpatient lot and into the parking deck.

Room Assignment

At CHI St. Vincent Infirmary Medical Center, CHI St. Vincent Doctor's Hospital and CHI St. Vincent North all rooms are private. Bed assignments are based on medical specialty and room availability at the time you are admitted. If your desired room is not available upon admission, your request will be recorded and we will make every effort to transfer you as soon as possible. Room reservations need not be made in advance of admission.

Smoking

By city ordinance, you have the right to a smoke-free hospital environment. Smoking is only allowed in areas designated outside of the hospital campus.

Directions to these areas are available at the Information Desks.

Telephones

Telephones are available in all patient rooms. Should a patient be hearing impaired, special telephone receivers and TDD are available upon request. Ask the nurse once you are placed in a room to notify Telecommunications to install the necessary device. There is no extra charge for this service.

Incoming calls are permitted from 7:00 a.m. - 9:00 p.m. Outgoing calls are available 24 hours a day. During off hours, emergency contact is available through the nursing unit for that patient room.

You may place local calls at no cost by first dialing "9" and then the seven-digit number. Long distance calls must be charged on your telephone credit card or placed "collect" by dialing "9" + "0" for an outside operator. Visitors may use the pay phones located near the lobby or near the elevators on each floor. To call another room in the hospital, simply dial the four-digit room number.

Television Services

Each room in the hospital is equipped with a remote controlled television set. Television service is provided free of charge. If your television is not operating correctly, please ask your nurse for assistance. The television section of this guide provides a comprehensive listing of broadcast station programming. A new guide is available each week. Check with your nursing station if you need an updated copy.

Valuables

CHI St. Vincent Health System cannot be held responsible for loss of personal items during your hospital stay. We strongly urge you to leave valuables at home or send them home with your family. If that is not possible please ask your nurse to store the valuables in the hospital safe. You may reclaim them upon discharge. This service is available for patients only.

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