CHI St. Vincent Hot Springs
CHI St. Vincent Hot Springs [Get directions]
300 Werner Street, Hot Springs, AR 71913
Hot Springs Main Number: 501.622.1000
Patient Information: 501.622.1000
- Admissions: 501.622.1077
- Chaplaincy: 501.622.1034
- Social Work: 501.622.1031
- Volunteer Office: 501.622.1033
- Patient Advocacy: 501.622.3991 (call to share your compliments or concerns)
To call information: 501.622.1000
General visiting hours are 8am-8pm, unless otherwise specified. If you have a question about a particular unit's visiting hours, please call 501.622.1000.
For the benefit of our patients, children under 12 years of age are allowed to visit patients with adult supervision and after checking with the nurses’ station. If you have questions regarding the number of visitors permitted or visiting hours, please check with your nurse.
Critical Care Units
At Hot Springs, all Critical Care Units have open visitation, 24 hours a day. On the critical care units, the nurse will communicate with you about visiting and will answer your questions.
Please read our other visiting guidelines.
Automatic Teller Machines (ATM)
There is an ATM in the hospital's lobby near the main information desk.
The cafeteria, located on the first floor, is open every day. Hours are:
- Breakfast: 7-9:45am
- Lunch: 10:45am-1:30pm
- Dinner: 5-7:30pm
Snacks are available from the vending machines
Our chapel is located near the main entrance of the hospital. Our chaplains are available to meet with families. Check the chapel for information about mass times.
Our gift shop, with a large variety of items available, is located on the first floor. All major credit cards are accepted. The gift shop is open:
- Monday-Friday: 8am-4pm
- Saturday: 11am-3pm
- Sunday: Closed
Newspapers may be purchased in the first floor lobby.
Security/Lost and Found
Please call our Security department for assistance at 501.622.2323 if:
- You or a visitor lost or found something in the hospital.
- You have any security concern, including asking for an escort to your car at night.
To make a payment by check, mail it to:
Mercy Business Office
1730 E Portland Street
Springfield, MO 65804
CHI St. Vincent Hot Springs
PO Box 29001
Hot Springs, AR 71903
For billing and financial assistance questions, please call Financial Counselors: 501.622.1167 or 501.622.2192
Customer Service Department: 844.304.1029 or 844.764.6850
You may also review other Financial Assistance information online.
To request medical records from CHI St. Vincent Hot Springs, please download and complete this authorization form. Completed forms should be faxed, mailed or delivered to:
CHI St. Vincent Hot Springs
Attn: Health Information Management
(1st Floor of Hospital)
300 Werner Street
Hot Springs, AR 71913
Hours: Monday-Friday, 8am-4:30 pm
The first 10 pages are free, then $0.25 cents for each page after that. If the file is very large, which it would be if you’ve been in the hospital more than once, you may call for an estimate of the cost.
Time to receive medical records
It will take about 7-10 business days for records within the past 10 years. It will take about 2-3 weeks for records older than 10 years.
Requesting Medical Records for a Family Member or Friend
The patient will need to give written consent. If they are unable to give written consent, please call our Health Information Management Department at 501.622.1814 to discuss options.
Physician Requests for Medical Records
Your physician's office can FAX a written request to 501.622.1687.
At the Infirmary in Little Rock, valet parking is available for a fee.
Hot Springs Partners with Genesis Cancer Center to Provide Medical Oncology Services
HOT SPRINGS, Ark. (Dec. 19, 2016) – CHI St. Vincent Hot Springs has partnered with Genesis Cancer Center to enhance oncology services for patients in Hot Springs and the entire region.
Starting January 1, 2017, medical services provided at the CHI St. Vincent Medical Oncology Clinic located at 1455 Higdon Ferry Road, Suite B, will be provided by Genesis Cancer Center.
Dr. Lynn Cleveland, who has been providing medical oncology services at the clinic for several years, will be officially joining the Genesis Cancer Center team. In addition to Dr. Cleveland, Genesis is proud to announce the arrival of Dr. Lingyi Chen M.D. to further expand the community oncology service line.
Dr. Chen is an Arkansas native that graduated from UAMS in 2002 and completed her fellowship at Hahnemann University Hospital, Pennsylvania in 2010. She will be providing services at Hot Springs Village and 1455 Higdon Ferry Road, Suite B, with Dr. Cleveland.
Genesis Cancer Center will maintain its longstanding commitment to patient centered care, along with support and advocacy, while providing access to clinical trials and cutting edge technology. Genesis will continue to shape the future of oncology care in Arkansas providing access to services in multiple satellite offices located in Arkadelphia, Camden, Malvern, Mena, Nashville and most recently Hot Springs Village.
Work will continue with Community Oncology Alliance, Mercy Lodge and Our Promise Cancer Resources to assist in the growth of patient support and advocacy. CHI St. Vincent Hot Springs and Genesis are delighted to align their efforts to further comprehensive cancer care services in the communities we serve. l
“CHI St. Vincent will continue to provide radiation oncology services at the cancer center. We are excited to partner with Genesis Cancer Center to expand medical oncology services,” said Anthony Houston, president of CHI St. Vincent Hot Springs. “We have been working closely with Genesis Cancer Center for many years, and we know the Genesis team provides tremendous patient centered care. This partnership furthers the joint commitment of both CHI St. Vincent and Genesis to provide exceptional comprehensive cancer care services to Hot Springs and the Southwest Arkansas region."
For more information, or to schedule an appointment, please call (501) 623-2731 or (501) 624-7700.
In 1888, two vitally important developments occurred in the history of Arkansas health care. A pair of pioneering hospitals both opened: St. Vincent Infirmary in Little Rock and St. Joseph’s in Hot Springs. In 2014, St. Joseph's became part of CHI St. Vincent and changed its name to reflect the new partnership. With more than 300 licensed beds, CHI St. Vincent Hot Springs is a faith-based, not-for-profit organization serving the health care needs of Hot Springs, Ark., and surrounding communities. Learn more about their history.
We also have a Rehabilitation Hospital on our South Campus in partnership with HealthSouth.
Emergency and Trauma Care
Our Emergency Department (often referred to as Emergency Room or ER) provides emergency care for both adult and pediatric patients 24 hours a day. We have experienced, compassionate physicians and nurses on staff in the emergency room, who specialize in emergency medicine. We also have a Level 2 Trauma Center designation and serve not only the Hot Springs area, but also the entire Southwest Arkansas region. For minor health issues and after hours care, you can turn to one of our Convenient Care clinics.
Centers of Excellence
Throughout Southwest Arkansas, we serve residents who seek advanced care in specialties for cancer treatment, orthopedics and heart care. We're proud to be part of bringing more than 1,000 babies to life each year through our maternity program.