CHI St. Vincent Hot Springs
CHI St. Vincent Hot Springs [Get directions]
300 Werner Street, Hot Springs, AR 71913
Hot Springs Main Number: 501.622.1000
Patient Information: 501.622.1000
- Admissions: 501.622.1077
- Chaplaincy: 501.622.1034
- Social Work: 501.622.1031
- Volunteer Office: 501.622.1033
- Patient Advocacy: 501.622.3991 (call to share your compliments or concerns)
To call information: 501.622.1000
General visiting hours are 8am-8pm, unless otherwise specified. If you have a question about a particular unit's visiting hours, please call 501.622.1000.
For the benefit of our patients, children under 12 years of age are allowed to visit patients with adult supervision and after checking with the nurses’ station. If you have questions regarding the number of visitors permitted or visiting hours, please check with your nurse.
Critical Care Units
At Hot Springs, all Critical Care Units have open visitation, 24 hours a day. On the critical care units, the nurse will communicate with you about visiting and will answer your questions.
Please read our other visiting guidelines.
Automatic Teller Machines (ATM)
There is an ATM in the hospital's lobby near the main information desk.
The cafeteria, located on the first floor, is open every day. Hours are:
- Breakfast: 7-9:45am
- Lunch: 10:45am-1:30pm
- Dinner: 5-7:30pm
Snacks are available from the vending machines
Our chapel is located near the main entrance of the hospital. Our chaplains are available to meet with families. Check the chapel for information about mass times.
Our gift shop, with a large variety of items available, is located on the first floor. All major credit cards are accepted. The gift shop is open:
- Monday-Friday: 8am-4pm
- Saturday: 11am-3pm
- Sunday: Closed
Newspapers may be purchased in the first floor lobby.
Security/Lost and Found
Please call our Security department for assistance at 501.622.2323 if:
- You or a visitor lost or found something in the hospital.
- You have any security concern, including asking for an escort to your car at night.
To make a payment by check, mail it to:
Mercy Business Office
1730 E Portland Street
Springfield, MO 65804
CHI St. Vincent Hot Springs
PO Box 29001
Hot Springs, AR 71903
For billing and financial assistance questions, please call Financial Counselors: 501.622.1167 or 501.622.2192
Customer Service Department: 844.304.1029 or 844.764.6850
You may also review other Financial Assistance information online.
To request medical records from CHI St. Vincent Hot Springs, please download and complete this authorization form. Completed forms should be faxed, mailed or delivered to:
CHI St. Vincent Hot Springs
Attn: Health Information Management
(1st Floor of Hospital)
300 Werner Street
Hot Springs, AR 71913
Hours: Monday-Friday, 8am-4:30 pm
The first 10 pages are free, then $0.25 cents for each page after that. If the file is very large, which it would be if you’ve been in the hospital more than once, you may call for an estimate of the cost.
Time to receive medical records
Requests for medical records will be responded to within 30 days of receipt of request.
Requesting Medical Records for a Family Member or Friend
The patient will need to give written consent. If they are unable to give written consent, please call our Health Information Management Department at 501.622.1814 to discuss options.
Physician Requests for Medical Records
Your physician's office can FAX a written request to 501.622.1687.
At the Infirmary in Little Rock, valet parking is available for a fee.
CHI St. Vincent Hot Springs Announces Residency Program
HOT SPRINGS, Arkansas (Feb. 8, 2018) -- CHI St. Vincent Hot Springs announced a new partnership with the Arkansas College of Osteopathic Medicine (ARCOM) in Fort Smith to develop new Undergraduate Medical Education (UME) and Graduate Medical Education (GME) training opportunities for ARCOM students and graduates. CHI St. Vincent Hot Springs anticipates launching GME Residencies in both Family Practice and Internal Medicine beginning in 2020. The partnership will help to improve the overall quality of health care in the Natural State.
According to US News and World Report, Arkansas currently ranks 50th in overall health care. Studies show that having a personal primary care provider is associated with a higher likelihood of appropriate care, and a usual source of care is associated with better health outcomes. "The health of individuals and communities often greatly depends on access to quality health care,” said Anthony Houston, president of CHI St. Vincent Hot Springs. “CHI St. Vincent's commitment to expand partnerships that will generate greater access to quality health care through educational and research based collaborations becomes an essential tool to fulfill our institutional mission and implement mechanisms that ultimately help alleviate existing health disparities and increase the quality of life for all that we serve.”
Dr. Ray Stowers, provost and dean of ARCOM said, "Research has shown that residents tend to establish their practices near their residency training. The training of our students and residents occurring at an institution like CHI St Vincent Hot Springs exponentially increases their opportunity to recruit and retain our graduates." In an effort to help mitigate a projected primary care physician shortage in Arkansas, ARCOM created a mission to educate and train compassionate osteopathic physicians, skilled in the science of patient-centered osteopathic medical care and focused on service to the underserved.
"This mission will ultimately be accomplished at the undergraduate and graduate medical education levels through excellence in teaching, research, service, and scholarly activity as demonstrated within the stellar reputation of the CHI St. Vincent system," said Kyle Parker, president and CEO of the Arkansas Colleges of Health Education, ARCOM's parent institution. "Our institutional mission perfectly aligns with CHI St. Vincent, and we look forward to working hand-in-hand to further advance the greater good of health care through the training of our state's future physician workforce." Houston added, “The partnership with ARCOM fits squarely within the core mission of CHI St. Vincent to create healthier communities and compliments the existing nursing partnerships with Henderson State University and National Park College.”
Crystal Bohannan, Vice President of Operations at CHI St. Vincent Hot Springs who has responsibility for leading the efforts to launch the medical education programs added, “CHI St. Vincent has poised itself to become a leader in healthcare education emphasizing care coordination and communication among training healthcare professionals to transform primary care that promotes overall health and quality of life measures.” These efforts will ultimately help to populate the southern part of Arkansas with the next generation of healthcare providers.
In 1888, two vitally important developments occurred in the history of Arkansas health care. A pair of pioneering hospitals both opened: St. Vincent Infirmary in Little Rock and St. Joseph’s in Hot Springs. In 2014, St. Joseph's became part of CHI St. Vincent and changed its name to reflect the new partnership. With more than 300 licensed beds, CHI St. Vincent Hot Springs is a faith-based, not-for-profit organization serving the health care needs of Hot Springs, Ark., and surrounding communities. Learn more about their history.
We also have a Rehabilitation Hospital on our South Campus in partnership with HealthSouth.
Emergency and Trauma Care
Our Emergency Department (often referred to as Emergency Room or ER) provides emergency care for both adult and pediatric patients 24 hours a day. We have experienced, compassionate physicians and nurses on staff in the emergency room, who specialize in emergency medicine. We also have a Level 2 Trauma Center designation and serve not only the Hot Springs area, but also the entire Southwest Arkansas region. For minor health issues and after hours care, you can turn to one of our Convenient Care clinics.
Centers of Excellence
Throughout Southwest Arkansas, we serve residents who seek advanced care in specialties for cancer treatment, orthopedics and heart care. We're proud to be part of bringing more than 1,000 babies to life each year through our maternity program.