Patient Services Home

At CHI St. Vincent, we pledge to our patient and their families to never forget the words of Sister Michaella Duke, who was administrator of the Infirmary on its opening in 1954 at its current site in Midtown Little Rock:

"Be courteous at all times, greeting everyone with a smile; Be prompt ... never give way to impatience and annoyance; Manifest a spirit of real interest and cooperation in your work; Bear in mind [that] the reputation of [the] Infirmary depends upon your efficient service." She punctuated her letter to her co-workers with, "Our basic philosophy - the patient comes first!"

It is our promise to provide the services patients and their families need to make their hospital visit as comfortable and trouble-free as possible.


Financial Assistance Information

Release of Information

Banking

Automatic teller machines are located near the main lobby of each facility except for CHI St. Vincent Morrilton, which does not have one.

Cafeteria Hours

CHI St. Vincent Infirmary

Daily 6:30 a.m. until 7:30 p.m. daily
Vending Machines are also available in the cafeteria.

CHI St. Vincent North

Monday - Friday, 7:30 a.m. until 9:00 a.m., 11:00 a.m. until 2:00 p.m., 4:30 p.m. until 6:30 p.m.

CHI St. Vincent Morrilton

Monday-Friday, 11:00 a.m. until 2:00 p.m. and 5:00 p.m. until 7:00 p.m.

Cardiovascular Surgery Unit (CVSU) Visiting Hours

The maximum of two family members may be in the room at a time.

Heart & Vascular Surgery Patients

  • Phone at the nurses’ desk: 501-552-2790
  • Rooms 1 - 12
  • Please wait in the Critical Care waiting room
  • Visitation usually begins 4 hours after a surgical patient’s arrival to CVSU.
  • Visitation may be modified based on the patient’s condition.
  • The nurse will communicate with you about visiting and will answer your questions.

Coronary Care Unit (CCU)

Cardiac Medical & Interventional Patients

  • Phone at the nurses’ desk: 501-552-3270
  • Please wait in the waiting room located in the Jack Stephens Heart Institute (2nd floor near the main elevators).
  • The nurse will communicate with you about visiting and will answer your questions.
  • Medical Intensive Care Unit (MICU)

Medical Patients

  • Rooms 1 – 12. Phone number at the nurses desk: 501-552-2771
  • Rooms 13 – 19. Phone number at the nurses desk: 501-552-2770
  • Please wait in the Critical Care waiting room
  • The nurse will communicate with you about visiting and will answer your questions
  • Intensivist rounds are between 9:00 a.m. and 10:30 a.m. Monday through Friday.

General Visiting Hours

CHI St. Vincent recognizes the importance of family contact in the healing of our patients; so we encourage family members and friends to visit. General visiting hours are 11 a.m. to 8 p.m. unless otherwise specified. For the benefit of our patients children under 12 years of age are allowed to visit patients with adult supervision and after checking with the nurses’ station. If you have questions regarding the number of visitors permitted or visiting hours, please check with your nurse.

  • At CHI St. Vincent Infirmary, all the Critical Care Units (CVICU, MICU, SICU, MSICU, CCU) have open visitation, 24 hours a day except for shift change hours. Shift change is from 6 – 8:30 a.m.. and 6 – 8:30 p.m.
  • At CHI St. Vincent Hot Springs, all the Critical Care Units visiting hours are from 4 – 5 a.m, 10 a.m – Noon, 3 – 5 p.m. and 5:30 – 10 p.m

Doors to all critical care areas are secured.

  • To enter CVSU or SICU please use the intercom on the wall at the entrance to the unit to call into the unit. The doors will open automatically to allow you to enter.
  • To enter MICU or CCU please use the phone on the wall at the entrance to the unit to call into the unit, and then push the silver disc to enter.

Gift Shop Hours

CHI St. Vincent Infirmary

Monday - Friday 7 a.m. until 8:30 p.m.
Saturday 8 a.m.. until 7 p.m.
Sunday 9 a.m. until 7 p.m.

CHI St. Vincent Hot Springs

Monday - Friday 8 a.m. until 4 p.m.
Saturday Noon until 4 p.m.
Closed Sunday

CHI St. Vincent North

Monday - Friday 9 a.m. until 5 p.m.
Closed Saturday & Sunday

CHI St. Vincent Morrilton

Monday - Friday 9 a.m. until 5 p.m.
Saturday 9 a.m. until 3 p.m.
Closed Sunday


Guest Services

It is important to us that you feel at home during your visit. Our Guest Services representative is stationed near the main entrance to the hospital and is there to help you with special needs. If you require directions, notary services, special requests, or information about accommodations, please contact our representative at 501-552-4920 for CHI St. Vincent Infirmary and 501-622-2280 for CHI St. Vincent Hot Springs.

Lost and Found Security Office

CHI St. Vincent Infirmary – 501-552-3535

CHI St. Vincent Hot Spring - 501-662-2323

Neonatal Intensive Care Unit (NICU) Visiting Hours

Parents and families of patients in the NICU may visit at any time. Visitors may be asked to leave during procedures, nursing report, or during an emergency situation.

Surgical Intensive Care Unit (SICU)

Surgical Patients

  • Phone at the nurses desk: 501-552-2710
  • Rooms 14 – 25
  • Please wait in the Critical Care Waiting room
  • The nurse will communicate with you about visiting and will answer your questions

Waiting Room for CVSU, SICU and MICU

  • Lockers are available for visitors to secure valuables. See the volunteer or contact Security at 501-552-3533.
  • A vending area is provided for your convenience. Please eat in the vending area.
  • Restrooms are located in the waiting room next to the vending area.
  • Overnight accommodations at local hotels can be facilitated by Guest Relations at 501- 552-4920.

Waiting Room for CCU at the Jack Stephens Heart Institute

  • Restrooms are located across from the entrance to the waiting room
  • The cafeteria is located on the first floor near the main elevator
  • Overnight accommodations at local hotels can be facilitated by Guest Relations at 501- 552-4920.

Security

St. Vincent Infirmary maintains round-the-clock security that continuously patrols all areas of the campus. For security assistance, call 501.552.3535.

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